Privacy Policy

Divyadeepa Trust (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and related services (“Services”).

1. Information We Collect

A) Information You Provide

• Contact details, such as name, email address, phone number, and postal address (e.g., during donations, volunteering, program participation, or inquiries).
• Any information you submit through forms, emails, messaging tools, or surveys.

B) Information Collected Automatically

• Technical data such as IP address, device and browser information, pages visited, and timestamps.
• Log information to help maintain security, diagnose issues, and improve performance.

C) Cookies and Similar Technologies

We may use cookies or similar technologies to operate and improve our site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling cookies may affect some features.

2. How We Use Your Information

• Provide, operate, and improve our Services and user experience.
• Process donations, volunteering requests, and respond to inquiries.
• Send updates, newsletters, and program communications (where permitted or with your consent).
• Ensure security, prevent fraud/abuse, and comply with legal obligations.

3. Sharing and Disclosure

We do not sell or rent personal data. We may share information with:

• Service Providers who support our operations (e.g., payment processing, email delivery, hosting) under confidentiality obligations.
• Authorities when required by law, regulation, subpoena, or to protect rights, safety, and security.
• With Your Consent when you ask us to share information with a third party or partner.

4. Data Security

We use reasonable organizational and technical safeguards to protect personal information. However, no method of transmission or storage is completely secure. Please take care when sharing sensitive details online.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws (e.g., audit, tax, or regulatory requirements).

6. Your Choices and Rights

• Request access to, correction of, or deletion of your personal information.
• Opt out of non-essential communications or withdraw consent where processing is based on consent.
• Lodge a complaint with an appropriate data protection authority, subject to applicable law.

7. Children’s Privacy

Our Services are not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from minors without appropriate consent. If you believe a child has provided personal information, please contact us so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media, payment gateways). We are not responsible for their content or privacy practices. Please review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Material changes will be highlighted on this page. The “Last Updated” date indicates the latest revision.

10. Contact & Grievance Officer

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

If you are located in India, and wish to raise a grievance under applicable IT Rules, you may reach our Grievance Officer at the contact details above. We will aim to acknowledge grievances within 24–72 hours and resolve them within a reasonable timeframe per applicable law.